Certificate II
in Business

ACTB is CRICOS registered and welcomes students from all over the world.

BSB20115 Certificate II in Business

CRICOS Course Code: 086798A

Units of Competency

Total: 12 units. (This qualification has 1 CORE 11 Elective units)

Qualification details/ Course overview

This qualification reflects the role of individuals in a variety of junior administrative positions who perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context. Individuals in these roles generally work under direct supervision.

Job roles

  • Administration Assistant
  • Clerical Worker
  • Data Entry Operator
  • Information Desk Clerk
  • Office Junior
  • Receptionist.

Pathways into the qualification

Preferred pathways for candidates considering this qualification include: No specific pathway, however Certificate III in Business or similar recommended

Pathways from the qualification

BSB30215 Certificate III in Business or other Certificate III qualifications.

Entry requirements

Though the training package does not stipulate any entry requirements, ACTB uses the following criteria for entry into this qualification:

  • Domestic students aged 18
  • International students (if course offered in the future) aged 18
    • IELTS 5 or equivalent English proficiency
    • Completed high school, or equivalent

Qualification and recognition

Students who successfully complete this qualification will be awarded the nationally recognised BSB20115 Certificate II in Business


This program requires the completion of 12 units of competency. Total: 1 Core unit 11 elective units (7 elective units must be selected from the Electives list (EL)- as listed below)

Unit Code and Unit Name Core/ Elective*
BSBCUS201 Deliver a service to customers Elective
BSBCMM301 Process customer complaints Elective
BSBITU213 Use digital technologies to communicate remotely Elective
BSBWOR204 Use business technology Elective
BSBINM201 Process and maintain workplace information Elective
BSBWRT301 Write simple documents Elective
BSBWOR203 Work effectively with others Elective
BSBCMM201 Communicate in the workplace Elective
BSBITU211 Produce digital text documents Elective
BSBITU212 Create and use spreadsheets Elective
BSBWHS201 Contribute to health and safety of self and others Core
BSBSUS201 Participate in environmentally sustainable work practices Elective

*Electives may be changed at any stage

Learning outcomes

  • Deliver quality customer service
  • Implement and monitor administrative tasks
  • Identify and apply WHS and risk management principles at the workplace
  • Maintain business documentation and implement workplace procedures
  • Work effectively within a team

Mode of delivery

Classroom based

Program delivery Classroom based

Delivery location: Address: 100 Brunswick Street, Fortitude Valley, Q 4006
Number of study weeks: 20
Holiday weeks: Up to 9 weeks
Total duration: 29 weeks
Hours per week: 20 hours
Class timetable: Classes may be held between 9am-9pm, Monday- Saturday (excluding public holidays). Students are advised of their class timetables at the beginning of each term.

Teaching/learning resources

Students will have access to the following course materials:

  • Study Guides
  • Assessment packs
  • Power-point presentations
  • Online course content
  • Computers
  • Internet access
  • Links to external resources
  • Overhead projectors
  • Video camera for recording presentations (assessments)

Assessment methods

Assessments/Evidence-gathering techniques may include:

A. Role Play, Video recordings, Presentation and Discussion Forums
B. Oral – Questioning
C. Case study
D. Written assessments, Report, Essay, Research and Group Project

Students may be required to submit video presentations and third party reports to authenticate some of their practical work.  They may also be required to participate in an oral interview at their course end of the course.

Nominal hours

400 hours

Term Dates

Please refer to ACTB Term Dates


Please refer to ACTB Fee Schedule