Certificate III
in Business

ACTB is CRICOS registered and welcomes students from all over the world.

BSB30115 Certificate III in Business

CRICOS Course Code: 086845K

Units of Competency

Total: 12 units. (This qualification has 1 CORE 11 Elective units)

Qualification details/ Course overview

This qualification reflects the varied roles of individuals across different industry sectors who apply a broad range of competencies using some discretion, judgment and relevant theoretical knowledge. They may provide technical advice and support to a team.

Job roles

  • Administration Assistant
  • Clerical Worker
  • Data Entry Operator
  • Information Desk Clerk
  • Office Junior
  • Receptionist.

Pathways into the qualification

Preferred pathways for candidates considering this qualification include:
No specific pathway, however Certificate II in Business or similar recommended

Pathways from the qualification

BSB40215 Certificate IV in Business or other Certificate IV qualifications.

Entry requirements

Though the training package does not stipulate any entry requirements, ACTB uses the following criteria for entry into this qualification:

  • Domestic students aged 18
  • International students (if course offered in the future)
    • Aged 18+
    • IELTS 5 or equivalent English proficiency
    • Completion of year 12, or equivalent

Qualification and recognition

Students who successfully complete this qualification will be awarded the nationally recognised BSB20115 Certificate III in Business


This program requires the completion of 12 units of competency
Total: 1 Core unit 11 elective units (7 elective units must be selected from the Electives list (EL)- as listed below)

Unit Code and Unit Name Core/ Elective*
BSBCUS301  Deliver and monitor a service to customers EL
BSBCMM301  Process customer complaints EL
BSBWOR204  Use business technology CII / EL
BSBADM311  Maintain business resources EL
BSBINM301 Organise workplace information EL
BSBWRT301  Write simple documents EL
BSBFLM312  Contribute to team effectiveness (TEAMWORK) EL
BSBMKG414  Undertake marketing activities CIV / EL
BSBITU313  Design and produce digital documents EL
BSBITU314  Design and produce spreadsheets EL
BSBWHS302  Apply knowledge of WHS legislation in the workplace Core
BSBSUS401  Implement and monitor environmentally sustainable work practices EL

*Electives may be changed at any stage

Learning outcomes

  • Deliver quality customer service
  • Implement and monitor administrative tasks
  • Identify and apply WHS and risk management principles at the workplace
  • Maintain business documentation and implement workplace procedures
  • Work effectively within a team

Mode of delivery

Classroom based

Program delivery Classroom based

Delivery location: Address: 100 Brunswick Street, Fortitude Valley, Q 4006
Number of study weeks: 20
Holiday weeks: Up to 9 weeks
Total duration: 29 weeks
Hours per week: 20 hours
Class timetable: Classes may be held between 9am-9pm, Monday- Saturday (excluding public holidays). Students are advised of their class timetables at the beginning of each term.

Sample timetable

5-week block
(7 hours)
Write simple documents
Write simple documents
Write simple documents
Write simple documents
(7 hours)
Process customer complaints
Process customer complaints
Process customer complaints
Process customer complaints
Wednesday (6 hours)
Write simple documents
Write simple documents
Develop a business plan

Teaching/learning resources

Students will have access to the following course materials:

  • Study Guides
  • Assessment packs
  • Power-point presentations
  • Online course content
  • Computers
  • Internet access
  • Links to external resources
  • Overhead projectors
  • Video camera for recording presentations (assessments)

Assessment methods

Assessments/Evidence-gathering techniques may include:

A. Role Play, Video recordings, Presentation and Discussion Forums
B. Oral – Questioning
C. Case study
D. Written assessments, Report, Essay, Research and Group Project

Students may be required to submit video presentations and third party reports to authenticate some of their practical work.  They may also be required to participate in an oral interview at their course end of the course.

Nominal hours

400 hours

Term Dates

Please refer to ACTB Term Dates


Please refer to Actual Course Fee in a Table Matrix