ACTB is CRICOS registered and welcomes students from all over the world.
Certificate III
in Business
BSB30120 Certificate III in Business
CRICOS Course Code: 105024H
Units of Competency
Total: 13 units. (This qualification has 6 Core and 7 Elective units)
Qualification details/ Course overview
This qualification reflects the varied roles of individuals across different industry sectors who apply a broad range of competencies using some discretion, judgment and relevant theoretical knowledge. They may provide technical advice and support to a team.
Job roles
- Administration Assistant
- Clerical Worker
- Data Entry Operator
- Information Desk Clerk
- Office Junior
- Receptionist
Pathways into the qualification
Preferred pathways for candidates considering this qualification include:
No specific pathway, however, Certificate II in Workplace Skills or similar recommended.
Pathways from the qualification
BSB40120 Certificate IV in Business or other Certificate IV qualifications.
Entry requirements
Though the training package does not stipulate any entry requirements, ACTB uses the following criteria for entry into this qualification:
- Domestic students aged 18
- International students (if the course offered in the future)
- Aged 18+
- IELTS 5 or equivalent English proficiency
- Completion of year 12, or equivalent
Qualification and recognition
Students who successfully complete this qualification will be awarded the nationally recognised BSB30120 Certificate III in Business.
Program
This program requires the completion of 13 units of competency.
Total: 6 core units and 7 elective units.
| Unit Code and Unit Name | Core/ Elective* |
|---|---|
| BSBCRT311 Apply Critical Thinking Skills in a Team Environment | Core |
| BSBPEF201 Support Personal Wellbeing in the Workplace | Core |
| BSBSUS211 Participate in Sustainable Work Practices | Core |
| BSBTWK301 Use Inclusive Work Practices | Core |
| BSBWHS311 Assist with Maintaining Workplace Safety | Core |
| BSBXCM301 Engage in Workplace Communication | Core |
| BSBTEC303 Create Electronic Presentations | Elective |
| BSBWRT311 Write Simple Documents | Elective |
| BSBPEF301 Organise Personal Work Priorities | Elective |
| BSBOPS304 Deliver and Monitor a Service to Customers | Elective |
| BSBOPS305 Process Customer Complaints | Elective |
| SIRXCEG002 Assist with Customer Difficulties | Elective |
| BSBPUR301 Purchase Goods and Services | Elective |
*Electives may be changed at any stage at the discretion of the College.
Learning outcomes
- Deliver quality customer service
- Implement and monitor administrative tasks
- Identify and apply WHS and risk management principles at the workplace
- Maintain business documentation and implement workplace procedures
- Work effectively within a team
Mode of delivery
Classroom based
Program delivery Classroom based
| Delivery location: | BRISBANE CAMPUS: 100 Brunswick Street, Fortitude Valley, QLD 4006
SUNSHINE COAST CAMPUS: 18-22 First Avenue, Maroochydore, QLD 4558 |
| Number of study weeks: | 40 |
| Holiday weeks: | up to 14 weeks |
| Total duration: | 54 weeks |
| Hours per week: | 20 hours |
| Class timetable: | Classes may be held between 9am-9pm, Monday- Saturday (excluding public holidays). Students are advised of their class timetables at the beginning of each term. |
Sample timetable
|
5-week block
|
9:00-11:00am
|
11:15-1:15pm
|
1:45-3:45pm
|
4:00-pm-5:00pm
|
|
Monday
(7 hours)
|
Write simple documents
|
Write simple documents
|
Write simple documents
|
Write simple documents
|
|
Tuesday
(7 hours)
|
Process customer complaints
|
Process customer complaints
|
Process customer complaints
|
Process customer complaints
|
|
Wednesday (6 hours)
|
Write simple documents
|
Write simple documents
|
Develop a business plan
|
Teaching/learning resources
Students will have access to the following course materials:
- Study Guides
- Assessment packs
- Power-point presentations
- Online course content
- Computers
- Internet access
- Links to external resources
- Overhead projectors
- Video camera for recording presentations (assessments)
Assessment methods
Assessments/Evidence-gathering techniques may include:
A. Role Play, Video recordings, Presentation and Discussion Forums
B. Oral – Questioning
C. Case study
D. Written assessments, Report, Essay, Research and Group Project
Students may be required to submit video presentations and third party reports to authenticate some of their practical work. They may also be required to participate in an oral interview at their course end of the course.
Nominal hours
400 hours
Term Dates
Please refer to ACTB Term Dates
Fees
Please refer to Actual Course Fee in a Table Matrix
Section
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ACTB is CRICOS registered and welcomes students from all over the world.