Refund
Policy

ACTB is CRICOS registered and welcomes students from all over the world.

Fees

All fees must be paid as invoiced of the course.  All fees are payable in Australian dollars.  Students will not be permitted to commence or continue their course until all outstanding fees have been paid.  ACTB reserves the right to cancel a student’s enrolment for non-payment of fees.  ACTB reserves the right to change its fees at any time.

Refund policy

Refund of the fees will only be granted in accordance with the refund policy set out below.

Full Refund

Australian College of Technology and Business (ACTB) has a fee refund policy for situations where special circumstances exist. We will make a full refund of course fees paid in the following circumstances:

  • In the unlikely event that ACTB is unable to deliver your course in full, you will be offered a refund of all the course money you have paid to date. The refund will be paid to you within 2 weeks of the day on which the course ceased being provided. Alternatively, you may be offered enrolment in an alternative course by ACTB at no extra cost to you. You have the right to choose whether you would prefer a full refund of course fees, or to accept a place in another course. If you choose placement in another course, we will ask you to sign a document to indicate that you accept the placement.
  • ACTB reserves the right to cancel or postpone any courses prior to their scheduled commencement dates, if necessary. In such circumstances, if the course is postponed by more than four weeks, and if a student is unable to enrol in a similar course at ACTB all fees will be refunded within 14 days.

No Fee Refund

  • For online/ distance education subjects:  If a student withdraws from, cancels or fails to attend a program or course within 7 calendar days after the date of enrolment, ACTB will not refund any of the fees paid for that unit, program or course semester. The date of enrolment is the date noted on the confirmation of enrolment email sent to the student.  In effect, the student has a 7-calendar days cooling off period.  (Note: If the student withdraws from, or cancels their enrolment in writing within 7 days from the date of enrolment, any pre-paid fees less $200 Administration fee will be refunded)
  • For workshop based subjects:  If a student withdraws from the course 7 calendar days prior to the commencement of the workshop, any pre-paid workshop fees, less an administration charge of $200 will be refunded to the student.  No refunds will be given for cancellations after the commencement date.

Requests for Refund of Tuition Fees:

A student who wishes to apply for a Refund of tuition fees in accordance with this Refund Policy should do so in writing and stating reasons and relevant details by submitting it to the Manager, Australian College of Technology and Business Pty Ltd (ACTB).

 

Payment of Refund:

All refunds for which a student is eligible will be forwarded, within 28 days to the person who paid the fees

 

Approvals:

All refunds must be approved by the PEO.  Exemptions to any of the above mention cases may only occur where the student has extenuating or compassionate grounds as determined by the PEO. “This agreement, and the availability of complaints and appeals processes, does not remove the right of the student to take action under Australia’s consumer protection laws”

Terms

  • ACTB reserves the right to change its fees and conditions, cancel or defer courses, and to alter course timetables at any time.
  • Information is collected on this form and during your enrolment in order to meet our obligations under the ESOS Act and the National Code 2007 and for the purpose of operating as a Registered Training Organisation under the Australian Quality Training Framework administered by the Queensland government in the State of Queensland; to ensure student compliance with the conditions of their visas and their obligations under Australian immigration laws generally. The authority to collect this information is contained in the Education Services for Overseas Students Act 2000, the Education Services for Overseas Students Regulations 2001 and the National Code of Practice for Registration Authorities and Providers of Education and Training to Overseas Students 2007. Information collected about you on this form and during your enrolment can be provided, in certain circumstances, to the Australian Government and designated authorities and, if relevant, the Tuition Assurance Scheme and the ESOS Assurance Fund Manager. In other instances information collected on this form or during your enrolment can be disclosed without your consent where authorised or required by law. The College is required, under s19 of the ESOS Act 2000, to report certain changes to the student’s enrolment and any breach by the student of a student visa condition relating to attendance or satisfactory academic performance. It is a requirement of the Australian Quality Framework that students can access personal information held by ACTB and may request corrections to information that is incorrect or out of date.  Please apply in writing to the PEO if you wish to view your own records.
  • Photographs, videos and testimonials taken by ACTB may be used for marketing and promotional purposes, unless the student advises the college in writing, in an email to info@actb.com.au  prior to enrolment that they do not wish their images to be used for the above purposes.
  • All students must adhere to ACTB’s code of conduct and ACTB policies, rules and regulations.  Details are available in the Student Handbook that can be downloaded from the ACTB website: www.actb.com.au.  It is a condition of enrolment that students read, understand and follow the college rules and code of conduct. Students are advised to familiarise themselves with the details in the Student Handbook.  Aggressive behaviour, bullying, racism, vandalism and/or conduct that threaten others are not tolerated. Failure to follow the college Code of Conduct may result in the student being: asked to leave the campus; reported to appropriate authorities; required to pay for any damages; suspended from the college for a specific period without refund of fees; or expelled for serious breaches.  It is the student’s responsibility to read and understand the information provided in the Student Handbook.  The Student Handbook and other relevant information is publicly available on the college website: www.actb.com.au