Certificate II
in Workplace Skills

The Certificate II in Workplace Skills (BSB20120) is designed for students who are just beginning their journey into the workforce or who are preparing for their first administrative or clerical role.

This nationally recognised qualification equips you with the fundamental skills required to perform routine business tasks under supervision. You will gain confidence in communication, time management, digital technology, customer service, and workplace safety—all essential skills to step confidently into entry-level roles.

Whether you are new to the workforce or seeking to formalise your existing skills, this course provides the practical foundation you need to succeed. 

Successful completion of this qualification provides a pathway to further study, including:

Certificate III in Business (BSB30120)
Certificate IV in Business (BSB40120)
Diploma of Business (BSB50120)
Other related qualifications in leadership, management, and project management.

All study resources are provided as part of your enrolment, with no additional textbook costs. Trainers incorporate real-world business examples and practical activities to ensure learning is both accessible and engaging. 

The program is delivered face-to-face at ACTB’s Brisbane campus. Training includes classroom-based teaching, group activities, and one-on-one support. Assessments are designed to reflect practical workplace situations and may include:

Written assignments and questions
Role plays and observations
Reports and projects
Presentations

This approach ensures that you develop not only knowledge but also the ability to apply your skills in a workplace environment. 

Location: 100 Brunswick Street, Fortitude Valley, Brisbane, QLD 4006
Delivery Mode: Face-to-face, classroom-based
Duration: 28 weeks (22 study weeks + 6 holiday weeks)
Study Load: 20 classroom hours per week (plus approx. 5 hours of self-study)
Intakes: January, April, July, October

To enrol, applicants must:

Have completed Year 12 (or equivalent)
Be 18 years of age or older
Demonstrate English proficiency (IELTS 4.5 or equivalent)

To achieve this qualification, students must complete 10 units of competency: 5 core units and 5 electives.

Core Units

BSBCMM211 Apply communication skills
BSBOPS201 Work effectively in business environments
BSBSUS211 Participate in sustainable work practices
BSBWHS211 Contribute to the health and safety of self and others
BSBPEF202 Plan and apply time management

Elective Units

BSBOPS202 Engage with customers
SIRXCEG002 Assist with customer difficulties
BSBPEF201 Support personal wellbeing in the workplace
BSBTEC202 Use digital technologies to communicate in a work environment
BSBOPS203 Deliver a service to customers

These units are designed to build practical skills that can be directly applied in an entry-level workplace role. 

Graduates may seek employment in entry-level positions such as:

Clerical Worker
Data Entry Operator
Office Junior
Payroll Assistant
Administrative Assistant
Information Desk Clerk
Word Processing Operator

This qualification also provides a strong foundation for progression to further study in business, leadership, or management. 

Tuition Fee: AUD $3,550
Non-Tuition Fee: AUD $0
Total Course Fee: AUD $3,550

At ACTB, you’ll learn in a supportive environment where small class sizes and personalised attention help you succeed. Our Brisbane campus provides a professional learning setting with access to trainers who bring more than 25 years of business and teaching experience.

With affordable fees, flexible study options, and dedicated student support, ACTB is the perfect place to begin your journey into the business world.

Take your first step into a rewarding career with the Certificate II in Workplace Skills at ACTB.