Certificate II
in Workplace Skills

Total: 10 units. (This qualification has 5 Core and 5 Elective units)

• This qualification reflects the role of individuals in a variety of entry level Business Services job role.
• This qualification also reflects the role of individuals who have not yet entered the workforce, and are developing the necessary skills in preparation for work.
• These individuals carry out a range of basic procedural, clerical, administrative or operational tasks that require self management and technology skills. They perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context. Individuals in these roles generally work under the direct supervision.

Accreditation in this qualification may enable any potential student to obtain employment in a range of roles within private corporations, government, and small to medium enterprises, including:

• Clerical worker
• Data entry operator
• Information desk clerk
• Office junior
• Payroll officer
• Administrative assistant
• Word processing operator
• Executive assistant
• Research assistant

• Certificate III in Business
• Certificate IV in Business
• Diploma of Business
• Diploma of Project Management
• Advanced Diploma of Business
• Advanced Diploma of Leadership and Management

Though the training package does not stipulate any entry requirements, ACTB uses the following criteria for entry into this qualification:

• Completion of year 12 or equivalent.
• Aged 18 +, IELTS 4.5 or equivalent.

Upon successful completion of the program, you will be awarded the nationally recognised qualification, a BSB20120 Certificate II in Workplace Skills.

This program requires the completion of 10 units of competency.
Total: 5 core units and 5 elective units.

• Deliver quality customer service
• Implement and monitor administrative tasks
• Identify and apply WHS and risk management principles at the workplace
• Maintain business documentation and implement workplace procedures
• Work effectively within a team

Students will have access to the following course materials:

• Study Guides
• Assessment packs
• Power-point presentations
• Online course content
• Computers
• Internet access
• Links to external resources
• Overhead projectors
• Video camera for recording presentations (assessments)

Assessments/Evidence-gathering techniques may include:

A. Role Play, Video recordings, Presentation and Discussion Forums
B. Oral – Questioning
C. Case study
D. Written assessments, Report, Essay, Research and Group Project

Students may be required to submit video presentations and third party reports to authenticate some of their practical work. They may also be required to participate in an oral interview at their course end of the course.