Certificate III
in Business

ACTB is CRICOS registered and welcomes students from all over the world.

BSB30120 Certificate III in Business

CRICOS Course Code: 105024H

Units of Competency

Total: 13 units. (This qualification has 6 Core and 7 Elective units)

Qualification details/ Course overview

This qualification reflects the varied roles of individuals across different industry sectors who apply a broad range of competencies using some discretion, judgment and relevant theoretical knowledge. They may provide technical advice and support to a team.

Job roles
  • Administration Assistant
  • Clerical Worker
  • Data Entry Operator
  • Information Desk Clerk
  • Office Junior
  • Receptionist
Pathways into the qualification

Preferred pathways for candidates considering this qualification include:
No specific pathway, however, Certificate II in Workplace Skills or similar recommended.

Pathways from the qualification

BSB40120 Certificate IV in Business or other Certificate IV qualifications.

Entry requirements

Though the training package does not stipulate any entry requirements, ACTB uses the following criteria for entry into this qualification:

  • Domestic students aged 18
  • International students (if the course offered in the future)
  • Aged 18+
  • IELTS 5 or equivalent English proficiency
  • Completion of year 12, or equivalent
Qualification and recognition

Students who successfully complete this qualification will be awarded the nationally recognised BSB30120 Certificate III in Business.


This program requires the completion of 13 units of competency.
Total: 6 core units and 7 elective units.

Unit Code and Unit Name Core/ Elective*
BSBCRT311 Apply Critical Thinking Skills in a Team Environment Core
BSBPEF201 Support Personal Wellbeing in the Workplace Core
BSBSUS211 Participate in Sustainable Work Practices Core
BSBTWK301 Use Inclusive Work Practices Core
BSBWHS311 Assist with Maintaining Workplace Safety Core
BSBXCM301 Engage in Workplace Communication Core
BSBTEC303 Create Electronic Presentations Elective
BSBWRT311 Write Simple Documents Elective
BSBPEF301 Organise Personal Work Priorities Elective
BSBOPS304 Deliver and Monitor a Service to Customers Elective
BSBOPS305 Process Customer Complaints Elective
SIRXCEG002 Assist with Customer Difficulties Elective
BSBPUR301 Purchase Goods and Services Elective

*Electives may be changed at any stage at the discretion of the College.

Learning outcomes
  • Deliver quality customer service
  • Implement and monitor administrative tasks
  • Identify and apply WHS and risk management principles at the workplace
  • Maintain business documentation and implement workplace procedures
  • Work effectively within a team

Mode of delivery

Classroom based

Program delivery Classroom based
Delivery location: BRISBANE CAMPUS: 100 Brunswick Street, Fortitude Valley, QLD 4006

SUNSHINE COAST CAMPUS: 18-22 First Avenue, Maroochydore, QLD 4558

Number of study weeks: 40
Holiday weeks: up to 14 weeks
Total duration: 54 weeks
Hours per week: 20 hours
Class timetable: Classes may be held between 9am-9pm, Monday- Saturday (excluding public holidays). Students are advised of their class timetables at the beginning of each term.
Sample timetable

5-week block
(7 hours)
Write simple documents
Write simple documents
Write simple documents
Write simple documents
(7 hours)
Process customer complaints
Process customer complaints
Process customer complaints
Process customer complaints
Wednesday (6 hours)
Write simple documents
Write simple documents
Develop a business plan
Teaching/learning resources

Students will have access to the following course materials:

  • Study Guides
  • Assessment packs
  • Power-point presentations
  • Online course content
  • Computers
  • Internet access
  • Links to external resources
  • Overhead projectors
  • Video camera for recording presentations (assessments)
Assessment methods

Assessments/Evidence-gathering techniques may include:

A. Role Play, Video recordings, Presentation and Discussion Forums
B. Oral – Questioning
C. Case study
D. Written assessments, Report, Essay, Research and Group Project

Students may be required to submit video presentations and third party reports to authenticate some of their practical work. They may also be required to participate in an oral interview at their course end of the course.

Nominal hours

400 hours

Term Dates

Please refer to ACTB Term Dates


Please refer to Actual Course Fee in a Table Matrix

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