Certificate III
in Business

Are you ready to build a strong foundation for your career in business? The Certificate III in Business (BSB30120) at the Australian College of Technology & Business (ACTB) has been designed for students who want to gain practical skills that employers value across industries. 

From learning how to communicate effectively in a professional setting, to using digital tools and understanding safe and sustainable workplace practices, this course equips you with the knowledge and confidence to contribute from day one in any modern office. You’ll also strengthen your teamwork, customer service, and problem-solving skills—essentials for those stepping into entry-level administrative or support roles. 

This qualification is the ideal starting point for students who see themselves building a long-term future in business, leadership, or management. 

Successful completion of this qualification provides a pathway into higher-level study, including the Certificate IV in Business (BSB40120) and Diploma-level programs in Business and Leadership. Articulation ensures that your learning here forms the foundation for further growth in your academic and professional journey. 

As an ACTB student, you will receive access to high-quality study resources designed to support your success. All learning materials are provided as part of your enrolment, so there are no additional costs for textbooks or resources. Trainers also share practical case studies and workplace examples that connect theory to real-world business practices. 

Your learning will be interactive and hands-on. Training is delivered face-to-face by experienced business trainers at our Brisbane campus. Assessments are designed to mirror workplace activities and include: 

• Role plays and simulations 

• Written assignments and projects 

• Presentations and reports 

• Practical demonstrations
  

This approach ensures you graduate with both the knowledge and the practical ability to perform confidently in the workplace. 

The program is delivered face-to-face at ACTB’s city campus, located at 100 Brunswick Street, Fortitude Valley, Brisbane. You will study in a supportive classroom environment, learning directly from industry-experienced trainers who bring real-world business insights into the classroom. 

The Certificate III in Business runs for 52 weeks, including holiday breaks, with students attending 20 classroom hours per week (and approximately 5 hours of guided self-study). With multiple intakes each year—January, April, July, and October—you can begin your studies at a time that suits you best. 

Assessment throughout the course is designed to be practical and engaging. You’ll complete projects, role plays, reports, and presentations that reflect genuine workplace scenarios, ensuring you graduate with not only knowledge, but also confidence to apply it in real-world business contexts. 

There are no formal training package entry requirements for this qualification. However, international applicants must: 

• Be at least 18 years of age, 

• Meet ACTB’s English language and academic requirements, and 

• Complete a Language, Literacy and Numeracy (LLN) assessment during orientation.
  

This ensures that every student is well prepared to succeed in the program. 

To achieve the Certificate III in Business, you will complete 13 units of competency: 6 core units and 7 electives. These units are carefully selected to balance workplace knowledge with practical skills. 

Core Units 

• BSBPEF201 Support personal wellbeing in the workplace 

• BSBSUS211 Participate in sustainable work practices 

• BSBTWK301 Use inclusive work practices 

• BSBWHS311 Assist with maintaining workplace safety 

• BSBXCM301 Engage in workplace communication 

• BSBCRT311 Apply critical thinking skills in a team environment 

Elective Units 

• BSBOPS304 Deliver and monitor a service to customers 

• BSBOPS305 Process customer complaints 

• SIRXCEG002 Assist with customer difficulties 

• BSBPUR301 Purchase goods and services 

• BSBTEC303 Create electronic presentations 

• BSBWRT311 Write simple documents 

• BSBPEF301 Organise personal work priorities
  

Together, these units ensure you graduate ready to perform confidently in administrative, customer service, and office support roles. 

Completing this course opens doors to further study and career progression. Many graduates continue their education with the Certificate IV in Business (BSB40120) or other business and leadership qualifications, moving towards supervisory or management roles. 

While this qualification is designed to prepare you for employment, please note that it does not guarantee migration outcomes or a specific job. Instead, it provides you with the practical tools and recognised qualification to take the next step in your career journey. 

• Tuition Fee: AUD $6,850
• Non-Tuition Fee: AUD $0
• Total Course Fee: AUD $6,850 

When you study at ACTB, you join a community that is committed to your success. With small class sizes, supportive trainers, and a centrally located Brisbane campus, you’ll enjoy a personalised learning experience that keeps you motivated and engaged. Our flexible intake dates mean you can start your journey when it’s right for you, and our student services team will support you every step of the way. 

If you’re looking for a practical, affordable, and future-focused course that sets you up for success in business, the Certificate III in Business at ACTB is the perfect place to begin.