ACTB is CRICOS registered and welcomes students from all over the world.


CRICOS Course Code: 114223D

About the Course

This qualification reflects the role of individuals in the community, home or residential care setting who work under supervision and delegation as a part of a multi-disciplinary team, following an individualised plan to provide person-centred support to people who may require support due to ageing, disability or some other reason. These individuals take responsibility for their own outputs within the scope of their job role and delegation. Workers have a range of factual, technical and procedural knowledge, as well as some theoretical knowledge of the concepts and practices required to provide person-centred support. The skills in this qualification must be applied in accordance with Commonwealth and State/Territory legislation, Australian standards and industry codes of practice. To achieve this qualification, the candidate must have completed at least 120 hours of work as detailed in the Assessment Requirements of the units of competency.

No licensing, legislative, regulatory or certification requirements apply to this qualification at the time of publication.

Units of Competency

A total of 15 Units (9 Core and 6 electives)

Pathways into the qualification

There is no pre-requisites or specific entry requirement for this qualification. This course is available to all international students and Penfold College requires that students are able to provide evidence that they:

  • Have demonstrated an IELTS level at score of least 6 or equivalent (test results must be no more than 2 years old) or demonstration of successful completion of at least General English at Upper Intermediate or English for Academic Purposes Upper Intermediate level.
  • Have a suitable level of language, literacy and numeracy to complete course requirements with or without additional support that Penfold College is able to provide.
  • Have successfully completed Australian year 12 or equivalent or must be of matured age with sufficient LLN skills (tested prior to the course enrolment) to be able to perform the role of support workers who complete specialised tasks and functions in aged services; either in residential, home or community-based environments and/or willing to take responsibility for their own outputs within defined organisation guidelines and maintain quality service delivery through the development, facilitation and review of individualized service planning and delivery
  • Are at least at age of 18 on the date of course commencement.
  • Student must have access to working PC or laptop with a configuration suitable to meet study requirements. Please seek your trainer/assessor assistance in this regard.
  • Student must have sound digital literacy and access to working internet.

Student must obtain a valid AFP National Police Check certificate with no criminal records reported/recorded prior to the commencement of practical placement. These documents are to be obtained by students at their own cost.

Please Note: All the students commencing this course are required to complete LLN test on the orientation day to assist ACTB to identify student’s needs for additional support during their study with ACTB

Pathways from the qualification

Once students have successfully completed CHC33021 Certificate III in Individual Support, the further study pathways available to students who undertake this qualification include:

CHC43015 Certificate IV in Ageing Support

CHC43121 Certificate IV in Disability Support

CHC42021 Certificate IV in Community Services

CHC52021 Diploma of Community Services

Qualification and recognition

Students who successfully complete this qualification will be awarded the nationally recognised SIT33021 Certificate III in Individual Support.


This program requires the completion of 10 units of competency.
Total: 5 core units and 5 elective units.

A total of 15 Units (9 Core and 6 electives) must be completed and deemed competent to achieve the qualification CHC33021 Certificate III in Individual Support. Participants who achieve competency in any unit/s will receive a Statement of Attainment (provided USI is verified) for that unit/s without completing all 15 units in the qualification. Students completing all the required units of competency will attain full qualification

Code Title Core/ Elective
CHCCCS031 Provide individualised support* Core
CHCCCS038 Facilitate the empowerment of people receiving support* Core
CHCCCS040 Support independence and wellbeing* Core
CHCCCS041 Recognise healthy body systems* Core
CHCCOM005 Communicate and work in health or community services* Core
CHCDIV001 Work with diverse people* Core
CHCLEG001 Work legally and ethically Core
HLTINF006 Apply basic principles and practices of infection prevention and control* Core
HLTWHS002 Follow safe work practices for direct client care* Core
CHCAGE011 Provide support to people living with dementia* Elective
CHCAGE013 Work effectively in aged care* Elective
CHCPAL003 Deliver care services using a palliative approach* Elective
CHCDIS011 Contribute to ongoing skills development using a strengths-based approach Elective
CHCDIS012 Support community participation and social inclusion Elective
CHCDIS020 Work effectively in disability support* Elective


The Performance Evidence in the units marked with a * include tasks which explicitly need to be assessed during the work placement. In order to be deemed competent in the unit of competency, the student must satisfactorily complete the workplace-based assessment. Should in case the workplace-based assessment is assessed as not-satisfactory, the student will not be able to achieve competency and the qualification cannot be issued. An estimate of 5 hours per unit is allocated for workplace assessment and is included in the work placement hours. Please refer to the individual assessment kit for further details. According to CHC implementation guide, the total number of hours may be applied collectively across all units of competency that include the requirement for workplace hours.

*Electives may be changed at any stage at the discretion of the College.

Mode of delivery

Classroom based

Program delivery Classroom based
Course Details
Provider Name Australian College of Technology & Business
RTO Code 32017
CRICOS Code 03164M
Delivery Location 100 Brunswick St, Fortitude Valley QLD 4006, Australia
Kitchen Location 29/115 Wickham St Fortitude Valley, Fortitude Valley QLD 4006
Delivery Mode Face to face (Classroom based)
Duration 26 weeks, including 22 study weeks and 4 weeks of holidays.
Study Load 20 hours per week in the classroom
Work Placement 120 Hours
Estimated Self-Study Hour 5 hours per week ((may b

e more or less depending on learner’s pre-existing skills and knowledge)

Teaching/learning resources

Students will have access to the following course materials:

  • Study Guides
  • Assessment packs
  • Power-point presentations
  • Online course content
  • Computers
  • Internet access
  • Links to external resources
  • Overhead projectors
  • Video camera for recording presentations (assessments)
Assessment methods

Assessment methods used for this qualification are varied and will provide a range of ways for individuals to demonstrate that they have met the required outcomes. Assessment methods may include:

Written questions

Projects/Case Study


Report writing

Role plays/observations

Workplace Project

Workplace Observations

Supervisor Report

Work placement


At the beginning of each unit, your trainer and assessor will outline the assessment tasks that must be completed

Nominal hours

400 hours

Term Dates

Please refer to ACTB Term Dates

Particular Amount
Tuition Fees AUD 12,000
Non-Tuition Fees AUD 1,000
Total Fees AUD 13,000