Student Support at ACTB

Student Support at ACTB 

Australian College of Technology and Business (CRICOS Provider Code: 03164M) is committed to supporting our students both inside and outside the classroom. Whether it’s study-related, personal, or settling into life in Australia, our staff are here to help. 

Academic and Course Support 

• If you have questions about your studies, training, or assessments, please speak first with your trainer or teacher. 

• If you need further assistance, you may arrange a meeting with the Admin team. 

• If you need further assistance, you may arrange a meeting with the RTO Manager or College Director. 

Personal and Non-Academic Support 

• Accommodation: Our Student Support Officer can provide advice and guidance. 
• Health matters: For everyday health issues, your GP is the first point of contact. If you’re unsure where to start, the Student Support Officer can assist. 
• Fees and finances: Please speak with the RTO Manager. 
• Visa issues: Both the Student Support Officer and RTO Manager are available to provide guidance. 
• Career support: General advice is available through the RTO Manager, and referrals to qualified career counsellors can be arranged on a fee-for-service basis. 
• Wellbeing and mental health: If you’d like professional support, ACTB can connect you with external counselling or psychology services (usually on a fee-for-service basis). 

Cultural, Social and Emotional Support 

• If you’re feeling homesick or simply have questions about Australian culture, food, shopping or daily life, please speak with the Student Support Officer, the RTO Manager, or any staff member. 
• If you ever experience bullying or harassment, it is important to report it immediately to the RTO Manager. Formal complaints procedures are in place to make sure issues are addressed properly. 

Emergency Services 

• Emergency Services: Dial 000 if you need urgent police, fire, or ambulance assistance.