Certificate II
in Workplace Skills (ONLINE)

ACTB is CRICOS registered and welcomes students from all over the world.

BSB20120 Certificate II in Workplace Skills (ONLINE)

CRICOS Course Code: 105025G

Units of Competency

Total: 10 units. (This qualification has 5 Core and 5 Elective units)

Qualification details/ Course overview

This qualification reflects the role of individuals in a variety of junior administrative positions who perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context. Individuals in these roles generally work under direct supervision.

Job roles
  • Administration Assistant
  • Clerical Worker
  • Data Entry Operator
  • Information Desk Clerk
  • Office Junior
  • Receptionist
Pathways into the qualification

Preferred pathways for candidates considering this qualification include: No specific pathway, however, Certificate III in Business or similar recommended.

Pathways from the qualification

BSB30120 Certificate III in Business or other Certificate III qualifications.

Entry requirements

Though the training package does not stipulate any entry requirements, ACTB uses the following criteria for entry into this qualification:

  • Domestic students aged 18
  • International students (if the course offered in the future) aged 18
  • IELTS 5 or equivalent English proficiency
  • Completed high school, or equivalent
Qualification and recognition

Students who successfully complete this qualification will be awarded the nationally recognised BSB20120 Certificate II in Workplace Skills.


This program requires the completion of 10 units of competency.
Total: 5 core units and 5 elective units.

Unit Code and Unit Name Core/ Elective*
BSBCMM211 Apply Communication Skills Core
BSBOPS201 Work Effectively in Business Environments Core
BSBPEF202 Plan and Apply Time Management Core
BSBSUS211 Participate in Sustainable Work Practices Core
BSBWHS211 Contribute to the Health and Safety of Self and Others Core
BSBPEF201 Support Personal Wellbeing in the Workplace Elective
BSBTEC202 Use Digital Technologies to Communicate in a Work Environment Elective
BSBOPS203 Deliver a Service to Customers Elective
BSBOPS202 Engage with Customers Elective
SIRXCEG002 Assist with Customer Difficulties Elective

*Electives may be changed at any stage at the discretion of the College.

Learning outcomes
  • Deliver quality customer service
  • Implement and monitor administrative tasks
  • Identify and apply WHS and risk management principles at the workplace
  • Maintain business documentation and implement workplace procedures
  • Work effectively within a team

Mode of delivery

Classroom based

Program delivery Classroom based
Delivery location: BRISBANE CAMPUS: 100 Brunswick Street, Fortitude Valley, QLD 4006

SUNSHINE COAST CAMPUS: 18-22 First Avenue, Maroohydore, QLD 4558

Number of study weeks: 20 weeks
Holiday weeks: up to 9 weeks
Total duration: 29 weeks
Hours per week: 20 hours
Class timetable: Classes may be held between 9am-9pm, Monday-Saturday (excluding public holidays). Students are advised of their class timetables at the beginning of each term.
Teaching/learning resources

Students will have access to the following course materials:

  • Study Guides
  • Assessment packs
  • Power-point presentations
  • Online course content
  • Computers
  • Internet access
  • Links to external resources
  • Overhead projectors
  • Video camera for recording presentations (assessments)
Assessment methods

Assessments/Evidence-gathering techniques may include:

A. Role Play, Video recordings, Presentation and Discussion Forums
B. Oral – Questioning
C. Case study
D. Written assessments, Report, Essay, Research and Group Project

Students may be required to submit video presentations and third party reports to authenticate some of their practical work. They may also be required to participate in an oral interview at their course end of the course.

Nominal hours

400 hours

Term Dates

Please refer to ACTB Term Dates


Please refer to ACTB Fee Schedule